HIAWATHA PUBLIC LIBRARY, HIAWATHA, IA
  • Home
  • About
    • Contact Us
    • Calendar
    • Policies
    • Board of Trustees
    • News
    • Staff
    • Construction Updates
    • 2020 Census Information
  • Programs
    • Adult
    • Youth
    • Calendar
    • Program Registration
  • Services
    • Get a Library Card
    • Library Card Information
    • My Account
    • Newsletter
    • Pay Fines
  • Digital Resources
  • Catalog
    • Suggest an Item
    • InterLibrary Loan
  • Support
    • Donate
    • Employment
    • Friends
    • Materials Donation
    • Volunteer
    • Community Resources

Customer Service

The Hiawatha Public Library puts the highest value on excellent customer service and expects staff to exemplify this standard.  Toward this end, we recognize the American Library Association’s (ALA) Code of Ethics.
It is the policy of the Hiawatha Public Library that all staff:

  • Put service to the public above personal activities or interests
  • Exhibit respect for all patrons
  • Create a welcoming atmosphere in the library
  • Make each patron’s contact with the library a high quality experience
  • ​Correctly meet the needs of patrons
  • Verify with patrons that their needs have been met
  • Avoid communicating personal value judgments when interacting with patrons
  • Uphold the confidentiality of records and Intellectual Freedom’s Bill of Rights

​Adopted 6/10/14

We Would Love to Have You Visit Soon!


Hours

M-Th: 10am - 8pm
F-Sa: 10am - 5pm
Sun (Sept-May) 1:00pm-4:00pm
Sun (After Memorial Day-Labor Day) Closed

Telephone

319-393-1414

Email

Location

hpllibdesk@gmail.com
150 W. Willman St. 
​Hiawatha, IA 52233

  • Home
  • About
    • Contact Us
    • Calendar
    • Policies
    • Board of Trustees
    • News
    • Staff
    • Construction Updates
    • 2020 Census Information
  • Programs
    • Adult
    • Youth
    • Calendar
    • Program Registration
  • Services
    • Get a Library Card
    • Library Card Information
    • My Account
    • Newsletter
    • Pay Fines
  • Digital Resources
  • Catalog
    • Suggest an Item
    • InterLibrary Loan
  • Support
    • Donate
    • Employment
    • Friends
    • Materials Donation
    • Volunteer
    • Community Resources